Returns & Exchanges

At Luxury Watches, we stand behind the craftsmanship of our timepieces and offer a 30-day return policy for items in original, unworn condition. If you are not completely satisfied with your purchase, we provide a seamless process to ensure your investment is protected.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the timepiece you wish to return or exchange.

2

Package Securely

Place the watch in its original presentation box, including all warranty cards, manuals, and protective films to ensure a full refund.

3

Affix Shipping Label

Download and print our prepaid insured shipping label and attach it to the exterior of your shipping carton to protect against loss or damage.

4

Inspection and Refund

Once our master horologists verify the condition of the returned watch, your refund will be processed to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing